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Privacy Policy

Last Updated: August 17, 2026

1. Introduction

Floyd’s House, Inc. (“Floyd’s House,” “we,” “us,” or “our”) is a nonprofit organization serving young adults who are aging out of foster care or facing homelessness, instability, and limited family support.

We respect your privacy. This Website Privacy Policy explains how we collect, use, disclose, retain, and protect personal information obtained through our website at https://floydshouse.org/ and related online forms and communications (collectively, the “Site”).

This policy applies to website visitors, donors, volunteers, supporters, people requesting information, and others who communicate with Floyd’s House through the Site.

This policy does not govern employee records or all records created through applications for, or participation in, Floyd’s House residential or support programs. When appropriate, we will provide applicants and participants with additional privacy notices or consent forms explaining how program-related information will be handled.

2. Information We Collect

The information we collect depends on how you interact with Floyd’s House.

Information You Provide

We may collect information that you voluntarily provide, including:

  • Your name, email address, telephone number, and mailing address.
  • Information included in questions, requests, messages, or other communications you send to us.
  • Donation information, including the amount, date, donor name, billing contact information, and information needed to provide a donation acknowledgment or tax receipt.
  • Volunteer, event-registration, newsletter, or community-interest information.
  • Communication preferences, including email and text-message preferences.
  • Information submitted when expressing interest in Floyd’s House programs or requesting assistance.
  • Any other information you choose to provide.

Please do not submit Social Security numbers, bank-account information, medical records, government-identification documents, detailed foster-care or case records, or other highly sensitive information through an ordinary contact form, email, or text message unless Floyd’s House specifically requests it through an approved secure process.

Donation and Payment Information

When online donations or payments are processed through an outside payment processor, payment-card information is submitted to and processed by that provider under its own privacy and security practices.

Floyd’s House may receive transaction details needed to record the donation, issue an acknowledgment, respond to questions, prevent fraud, and satisfy accounting or legal requirements. Floyd’s House does not intentionally collect or store complete payment-card numbers through its ordinary website systems when payment information is processed directly by an outside provider.

Information Collected Automatically

When you visit the Site, our website systems and service providers may automatically collect certain technical information, including:

  • Internet Protocol address.
  • Browser and device type.
  • Operating system.
  • Pages viewed and links selected.
  • Referring website or source.
  • Dates and times of visits.
  • General geographic information derived from an IP address.
  • Website-performance, security, and error information.
  • Cookie or similar technology identifiers.

We use this information to operate, secure, maintain, and understand the use of the Site.

Information From Other Sources

We may receive limited information from organizations that provide services to us, such as donation processors, email or text-messaging platforms, event-registration services, website hosts, fraud-prevention providers, or social-media platforms.

3. How We Use Information

Floyd’s House may use personal information to:

  • Respond to questions, inquiries, and requests.
  • Provide information about Floyd’s House, its mission, programs, events, and opportunities.
  • Process and acknowledge donations.
  • Communicate with donors, volunteers, supporters, applicants, and community partners.
  • Arrange meetings, interviews, appointments, tours, or scheduled activities.
  • Administer email and text-message communications.
  • Maintain accurate organizational, donation, consent, and communication records.
  • Operate, maintain, improve, and secure the Site.
  • Detect fraud, misuse, security incidents, or other harmful activity.
  • Protect the safety, rights, and property of Floyd’s House, program participants, employees, volunteers, visitors, and others.
  • Comply with applicable legal, accounting, reporting, and regulatory obligations.
  • Carry out another purpose disclosed when information is collected or authorized by the individual.

We will not use information submitted through a general website inquiry to publicly identify someone as a current or prospective Floyd’s House participant.

4. How We Disclose Information

Floyd’s House does not sell or rent personal information.

We may disclose information in the following limited circumstances:

Service Providers

We may provide information to organizations that perform services on our behalf, such as:

  • Website hosting and maintenance.
  • Donation and payment processing.
  • Email and text-message delivery.
  • Data storage and security.
  • Accounting, auditing, and professional services.
  • Event registration and constituent or donor management.
  • Website analytics and technical support.

These providers may use the information only as permitted by their agreements with Floyd’s House and applicable law.

Legal, Safety, and Compliance Reasons

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law, a subpoena, court order, or lawful governmental request.
  • Protect someone from a serious threat to health or safety.
  • Investigate fraud, abuse, security incidents, or unlawful activity.
  • Protect the rights, property, or operations of Floyd’s House or others.
  • Establish, exercise, or defend a legal claim.

Organizational Changes

Information other than mobile opt-in information may be transferred as part of an authorized organizational restructuring, merger, transfer of operations, or similar transaction involving Floyd’s House, subject to appropriate confidentiality protections.

With Your Direction or Consent

We may disclose information when you direct us to do so or give us permission.

5. Mobile and Text-Message Privacy

Floyd’s House may use text messaging to respond to inquiries, communicate about scheduled meetings or activities, provide requested program information, and send reminders or other messages to individuals who have consented to receive them.

By affirmatively opting in to text messages, you authorize Floyd’s House to send messages to the mobile number you provide. Consent to receive text messages is not a condition of making a donation, requesting information, applying for assistance, or receiving services.

Message frequency varies. Message and data rates may apply. Floyd’s House does not charge a separate fee for its text-message program, but your wireless provider’s charges may apply. Wireless carriers are not responsible for delayed or undelivered messages.

You may opt out at any time by replying STOP, QUIT, END, CANCEL, UNSUBSCRIBE, or another message that reasonably communicates your request to stop. We may send one final message confirming the opt-out. You may obtain assistance by replying HELP or contacting support@floydshouse.org.

Floyd’s House does not sell, rent, or share mobile telephone numbers, text-message opt-in information, or SMS consent records with third parties or affiliates for their own marketing or promotional purposes.

We may provide mobile information to messaging platforms, telecommunications providers, and subcontractors solely as necessary to deliver, support, secure, and administer Floyd’s House communications. Those providers are not authorized to use that information for their own marketing.

Text-message originator opt-in data and consent records are excluded from all other information-sharing categories described in this policy unless disclosure is required by law or expressly directed by the individual.

6. Donor Privacy

Floyd’s House uses donor information to process donations, issue acknowledgments, maintain legally required records, communicate with donors, and further its charitable mission.

We will not publicly identify a donor without the donor’s permission. Donors may request that a donation remain anonymous or that their names not appear in public acknowledgments, donor lists, or recognition materials.

7. Participant Stories, Photographs, and Media

Floyd’s House recognizes the importance of protecting the dignity, safety, and privacy of program applicants and participants.

We will not publish a participant’s name, photograph, video, personal story, foster-care history, housing status, health information, or other identifying information merely because the information was provided to Floyd’s House.

Public use of identifiable participant information will require separate, informed permission appropriate to the intended use. Participation in Floyd’s House programs will not be conditioned on agreeing to publicity or promotional use.

Withdrawal of media permission will apply prospectively and may not permit Floyd’s House to retrieve materials that were previously and lawfully printed, distributed, or published.

8. Cookies and Similar Technologies

The Site may use cookies, log files, pixels, and similar technologies necessary to:

  • Operate website features.
  • Maintain security.
  • Remember preferences.
  • Measure website traffic and performance.
  • Identify and correct technical problems.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect how the Site functions.

Floyd’s House does not use personal information collected through the Site for third-party targeted advertising and does not authorize advertising companies to build profiles of vulnerable program applicants or participants from their interactions with Floyd’s House.

Third-party features, such as embedded videos, social-media links, donation services, or maps, may collect information under their own privacy policies.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, maintain appropriate organizational records, honor communication preferences, resolve disputes, protect safety and security, and satisfy applicable accounting, tax, contractual, or legal obligations.

Retention periods may vary depending on the nature of the information and why it was collected.

We may retain limited records of unsubscribe or opt-out requests to ensure that those preferences continue to be honored.

10. Your Choices and Requests

Depending on the circumstances and applicable law, you may request that Floyd’s House:

  • Provide information about personal information associated with you.
  • Correct inaccurate contact information.
  • Delete information that is no longer needed.
  • Stop particular communications.
  • Update your donor-recognition or communication preferences.

To make a request, contact support@floydshouse.org.

We may need to verify your identity before acting on a request. We may also retain information when reasonably necessary to comply with law, maintain financial or donation records, protect safety, prevent fraud, honor an opt-out request, or establish or defend legal claims.

You may unsubscribe from marketing emails by following the unsubscribe instructions in the message. You may opt out of text messages as explained in Section 5.

11. Information Security

Floyd’s House uses reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we maintain.

No website, electronic storage system, email transmission, or text-message service can be guaranteed to be completely secure. You should use care when deciding what information to submit electronically.

If you believe information you provided to Floyd’s House has been misused or compromised, contact us promptly at support@floydshouse.org.

12. Children’s Privacy

The Site is not directed to children under 13, and Floyd’s House does not knowingly collect personal information online directly from children under 13.

If we learn that personal information was collected online from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

A person under 18 seeking information about future Floyd’s House services should avoid submitting highly sensitive information through a general website form, email, or text message. A parent, guardian, caseworker, attorney, or other trusted adult may contact Floyd’s House when appropriate.

13. Third-Party Websites and Services

The Site may contain links to websites or services operated by organizations other than Floyd’s House. We do not control those organizations’ privacy, security, or information-handling practices.

We encourage you to review the privacy policy of any outside website or service before providing personal information.

14. Changes to This Policy

We may revise this policy as the Site, Floyd’s House programs, or applicable requirements change.

The revised policy will be posted on the Site with an updated effective date. When appropriate, we may provide additional notice of material changes or request consent before applying a materially different practice to previously collected information.

15. Contact Floyd’s House

Questions, concerns, or privacy requests may be directed to:

Floyd’s House, Inc.

Attention: Privacy

Mailing Address: PO Box 4391 Oak Ridge, TN 37831

Email: support@floydshouse.org