Terms and Conditions
Last updated: August 17, 2026
Please read these Terms and Conditions (“Terms”) carefully before using the Floyd’s House, Inc. website (the “Site”) operated by Floyd’s House, Inc. (“us”, “we”, or “our”).
Your access to and use of the Site is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Site.
These Terms govern your use of this website only. They do not govern admission, housing eligibility, resident services, case management, or other Floyd’s House programs.
By accessing or using the Site you agree to be bound by these Terms. If you disagree with any part of the Terms then you may not access the Site.
SMS and Text-Messaging Terms
Program Description
Floyd’s House, Inc. (“Floyd’s House,” “we,” “us,” or “our”) may offer text-message communications to individuals who affirmatively agree to receive them. Depending on the consent you provide, messages may include:
- Responses to your inquiries.
- Information you request about Floyd’s House or its programs.
- Meeting, appointment, event, or activity confirmations and reminders.
- Volunteer-related communications.
- Organizational news and updates.
- Fundraising or donation-related messages.
Fundraising, promotional, event, and organizational-news messages will be sent only to individuals who separately agree to receive those categories of messages.
Consent to Receive Messages
You may enroll by completing a Floyd’s House form containing an SMS consent option or through another opt-in method clearly identified by Floyd’s House. By affirmatively opting in, you authorize Floyd’s House and its text-messaging service providers to send recurring text messages to the mobile number you provide. Messages may be sent using automated technology.
Consent to receive text messages is voluntary and is not a condition of making a donation, requesting information, applying for assistance, participating in a program, or receiving services from Floyd’s House.
By enrolling, you represent that you are the subscriber or customary user of the mobile number provided or that you have the subscriber’s permission to enroll that number.
Message Frequency and Charges
Message frequency varies depending on your interactions with Floyd’s House and the categories of messages you have agreed to receive.
Floyd’s House does not charge a separate fee for its text-message program. Message and data rates may apply according to the terms of your wireless-service plan. Contact your wireless provider with questions about your text or data plan.
Opting Out
You may withdraw your consent at any time by replying STOP, QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE, or OPT OUT to a Floyd’s House text message. You may also contact us at support@floydshouse.org or 865-410-5535.
Floyd’s House will treat any reasonable communication clearly expressing that you no longer wish to receive text messages as an opt-out request. After receiving an opt-out request, we may send one final, nonpromotional message confirming that the request has been processed. No further messages requiring your consent will be sent unless you affirmatively enroll again.
If you have enrolled in more than one category of messages, we may ask whether you intend to stop all text messages or only a particular category. Unless you clearly indicate otherwise, Floyd’s House may treat your request as withdrawing consent from all text-message categories.
Getting Help
For assistance, reply HELP to a Floyd’s House text message, email support@floydshouse.org, or call 865-410-5535.
Delivery and Availability
Wireless carriers are not responsible for delayed or undelivered messages. Message delivery is subject to network availability, wireless-provider services, device compatibility, and other conditions outside Floyd’s House’s control. Floyd’s House does not guarantee that every message will be delivered or received.
We may modify, suspend, or discontinue all or part of the text-message program when reasonably necessary. Ending the program will not affect privacy or opt-out obligations relating to information already collected.
Telephone-Number Changes
You agree to notify Floyd’s House if you stop using or relinquish a mobile number enrolled in the text-message program. This helps prevent messages from being sent to a person who later receives that number.
Mobile-Information Privacy
Floyd’s House does not sell, rent, or share mobile telephone numbers, SMS opt-in information, or text-message consent records with third parties or affiliates for their own marketing or promotional purposes.
Floyd’s House may provide mobile information to text-messaging platforms, telecommunications providers, and subcontractors solely as necessary to deliver, administer, support, and secure Floyd’s House communications. Those providers are not authorized to use the information for their own marketing.
For additional information about how Floyd’s House collects, uses, retains, and protects personal information, please review our Privacy Policy.
Contact Information
Questions about these SMS and Text-Messaging Terms may be directed to:
Floyd’s House, Inc.
Email: support@floydshouse.org
Mailing Address: PO Box 4391 Oak Ridge, TN 37831
Telephone: 865-410-5535
Donations
Donation Processing
Donations made through this website are contributions to Floyd’s House, Inc. and support its charitable mission. Unless Floyd’s House expressly accepts a donor restriction in writing, donations are unrestricted and may be used where they are most needed to further the organization’s charitable purposes.
Online donations may be processed by a third-party payment processor. By submitting a donation, you authorize Floyd’s House and its payment processor to charge the payment method you provide for the amount shown at the time of submission. You agree to provide accurate and current payment and contact information.
The payment processor may apply its own terms of service and privacy policy to the information it processes.
Floyd’s House reserves the right to decline or return a donation when reasonably necessary, including when a donation is unlawful, inconsistent with the organization’s charitable mission, subject to an unacceptable restriction, or associated with suspected fraud or misuse.
Recurring Donations
If you establish a recurring donation, you authorize the selected amount to be charged at the frequency shown when you enroll. Recurring donations will continue until canceled.
You may cancel future recurring donations through the payment processor’s donor portal, if available, or by contacting Floyd’s House at support@floydshouse.org.
A cancellation applies to future charges and may not reverse a payment that has already been submitted for processing. Please submit cancellation requests sufficiently in advance of the next scheduled charge to allow the request to be processed.
Refunds
Donations are generally final and nonrefundable.
If you believe a donation was made in error, entered in the wrong amount, duplicated, or made without the payment-method holder’s authorization, contact Floyd’s House at support@floydshouse.org within 30 days of the transaction.
Floyd’s House will review refund requests in good faith. A refund may be issued when required by law or when Floyd’s House determines that a refund is appropriate under the circumstances. Approved refunds will ordinarily be returned to the original payment method. Floyd’s House does not guarantee that every refund request will be approved.
Tax Deductibility and Donation Acknowledgments
Floyd’s House, Inc. is recognized by the Internal Revenue Service as a tax-exempt organization under Section 501(c)(3) of the Internal Revenue Code.
Contributions are tax-deductible only to the extent permitted by applicable law. If a donor receives goods or services in exchange for a payment, only the portion exceeding the fair market value of those goods or services may be deductible.
Floyd’s House will provide donation acknowledgments as required by applicable law. Each donor is responsible for retaining appropriate records and determining the tax treatment of a contribution. Nothing on this website constitutes tax, legal, or financial advice. Donors should consult their own professional advisers regarding their individual circumstances.
Donation Questions
Questions concerning a donation, recurring contribution, acknowledgment, or refund request may be directed to:
Floyd’s House, Inc.
Email: support@floydshouse.org
Telephone: 865-410-5535
Mailing Address: PO Box 4391 Oak Ridge, TN 37831
Intellectual Property
The Site and its original content, features, and functionality are and will remain the exclusive property of Floyd’s House, Inc. and its licensors.
Links To Other Web Sites
Our Site may contain links to third-party web sites or services that are not owned or controlled by Floyd’s House, Inc.
Floyd’s House, Inc. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Floyd’s House, Inc. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Disclaimer
Your use of the Site is at your sole risk. The Site is provided on an “AS IS” and “AS AVAILABLE” basis. The Site is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Governing Law
These Terms shall be governed and construed in accordance with Tennessee law, Anderson County for venue, plus applicable federal law, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Site, and supersede and replace any prior agreements we might have between us regarding the Site.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Site after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Site.
Contact Us
If you have any questions about these Terms, please contact us.